Refund policy

120-Day Growth Guarantee

We make returns simple. If you're not happy for any reason, you have 120 days after receiving your order to send it back—even if you’ve already used the product.

Your purchase is 100% risk-free.

To begin your return, email us at support@appollogy.com. We’ll send step-by-step instructions and the correct return address.
Note: Returns without prior approval will not be accepted.

Questions? We’re here to help—just reach out to support@appollogy.com

Delivered But Not Received

If your order is marked as delivered but you haven’t received it, don’t worry—we’re happy to offer a one-time free replacement.

Here’s what to do:

  1. Check your mailbox, front porch, safe delivery spots, and ask neighbors.

  2. Wait 48 hours—sometimes carriers mark packages as delivered early, and they show up shortly after.

  3. Still missing? Email us at support@appollogy.com with your order number and confirmed shipping address.

  4. Note: Refunds are not available for orders marked as delivered—only a one-time replacement will be issued.

Refunds

Once we process your refund, it will be issued to your original payment method within 1–3 business days.

Please note: Your bank or credit card provider may take additional time to post the refund.
If it’s been more than 15 business days, email us at support@appollogy.com and we’ll look into it right away.

Ordered the Wrong Item

It’s your responsibility to ensure you’re ordering the correct product(s).
Not sure? Feel free to contact us before placing your order.

If you ordered the wrong item, email us immediately at support@appollogy.com We’ll do our best to cancel it before it ships—but we can’t guarantee cancellation once processing begins.

Once an order has shipped, we’re unable to accept returns or issue refunds for incorrect selections.

Incorrect Address & Delivered Package

We rely on the address provided at checkout and cannot make changes once the order is processed.

If your package is delivered to the wrong address due to a customer error:

  • We can help you place a replacement order at a reduced cost

  • Additional shipping charges will apply

Please double-check your address at checkout.
Our support team responds within 24 hours on weekdays.